Check out these answers to our most commonly asked questions.
Do you have a free plan?
No we don’t. However we give a 14 day trial to help you build and evaluate the online shop.
Is there a setup fee?
Not at all. There are no setup fees on any of our plans. Just sign-up and get going
Do I need to enter my payment details to sign up?
You need to create an Anzili Pay account to operate your shop. The Anzili Pay account doesn’t have extra fees and is used to receive the payments to your shop.
Can I cancel my account at any time?
But why would you want to go?. If you ever decide that Anzili isn’t the best ecommerce platform for your business, simply cancel your account. We’ll be sad to see you go, talk to us before you leave.
How long are your contracts?
All Anzili plans are month to month unless you sign up for a quarterly or annual plan.
Do you offer any discounted plans?
But of course, we are not Pharaoh. Yes, we offer a 7% discount on quarterly plans and up to 30% for annual plans, when they are paid upfront.
Can I change my plan later on?
Absolutely! Skip anyway you like. You can go up (upgrade) or go down (downgrade), or left and right (stay on the same plan) your plan at any time. After you change your plan, the new plan takes effect after the previously subscribed plan has lapsed.
Do I have to sell the same products in-store as I do online?
No, you can choose exactly what products to sell online, in-store, or both. Look, its your business, we are here to support you to grow your business.
Can I use my own domain name?
Definitely, YES! We want to see your brand grow and flourish. You can purchase a domain name, and use it for your shop. We also provide a free anzili.co.ke domain name to all stores on sign up.
What are your bandwidth fees?
Bandwidth, what is that? Who charges for that? There are none. All Anzili plans include unlimited bandwidth for free.
Do I need a web host?
You are already hosted. Anzili provides secure, unlimited ecommerce hosting on all plans.
What currency will I be billed in?
All plans are billed in US dollars or the local currency where available.
Are there any transaction fees?
We both have to make some little money. Yes, Anzili charges a transaction fee that ranges from 1% to 6.5% depending on your plan. Payment providers such as card providers, banks and mobile money providers may charge additional fees.
What payment options do you support?
We support over 10 payment providers globally, including all major card providers and mobile money providers, so there’s a great chance we support your preferred option, if not, just reach out to us and we may make plans to include it.
What is the rate if I get paid with a credit or debit card?
Our standard fees depending on your current subscribed plan will apply. Credit and Debit card providers will charge additional fees. (We don’t make anything from the card guys). The effective card commission is 2.5%
Can I use a third party payment provider with Anzili Shop?
No, Anzili does not support many third party payment providers.
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