Privacy Policy

Paytree Privacy Policy

INFORMATION WE COLLECT ABOUT YOU

Information You Provide

We collect information you provide when you:

  • Request to receive information about Paytree or our products;
  • Apply or sign up for a Paytree account or other Services;
  • Go through our identity or account verification process, authenticate into your account, communicate with us, answer our surveys, upload content, or otherwise interact with the Services.

We call this information Merchant Account Data.

Specifically, we collect (or have collected during at least the 12 months preceding the effective date of this Privacy Notice) the following categories of information:

  • Financial information, such as bank account information and payment card numbers;
  • Identification Information, such as:
    • Name, email address, postal address, signature, and phone number;
    • Passport number, driver’s license number, Taxpayer Identification Number, or other government-issued identification number;
  • Other Information You Provide, such as information that you voluntarily provide to us, including your survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; referrals; or any other actions you perform on the Services.
  • Transaction Information, such as information about when and where payment transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions.
  • Other Information You Provide, such as information that you voluntarily provide to us, including your survey responses; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; referrals; or any other actions you perform on the Services.

Information We Collect From Your Use of the Services

Information We Collect From Other Sources

INFORMATION WE MAY COLLECT ABOUT YOUR CUSTOMERS

Information Your Customers May Provide Paytree

SOURCES OF INFORMATION WE COLLECT ABOUT YOU

We may collect, use and share (or have collected, used or shared during at least the 12 months preceding the effective date of this Privacy Notice), information about you for the following reasons:

Performing, Improving and Developing our Services

  • Delivering the information and support you request, including technical notices, security alerts, and support and administrative messages such as to resolve disputes, collect fees, and provide assistance for problems with our Services or your Paytree account;
  • Determining whether the Services are available in your country;
  • Developing new products and services;
  • Displaying your historical transaction or appointment information;
  • Displaying your historical transaction or appointment information;
  • Improving, personalizing, and facilitating your use of our Services;
  • Processing or recording payment transactions or money transfers;
  • Providing, maintaining and improving our Services, including our website;
  • Doing internal research, measuring, tracking, and analyzing trends and usage; and
  • Otherwise providing you with the Paytree products and features you choose to use.

Communicating with You About our Services

  • Sending you surveys and getting your feedback about our Services;
  • Providing information about and promoting our Services to you; and
  • Sending you information we think you may find useful or which you have requested from us about our products and services.

Protecting our Services and Maintaining a Trusted Environment

  • Conducting investigations, complying with and enforcing applicable laws, regulations, legal requirements and industry standards, and responding to lawful requests for information from the government or to valid legal process;
  • Contacting you to resolve disputes, collect fees, and help you with our Services;
  • Debugging to identify and fix errors that impair how our Services function;
  • Making sure you follow our Terms of Service or other applicable agreements or policies;
  • Investigating, detecting, preventing, recovering from or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited, malicious, or illegal activities, or to otherwise help protect your account, including to dispute chargebacks on your behalf;
  • Protecting your, our, our customers’, or your customers’ rights or property, or the security or integrity of our Services;
  • Verifying or maintaining the quality and safety of our Services; and
  • Verifying your identity (e.g., through government-issued identification numbers).

Advertising and Marketing

  • Marketing our services to you; and
  • Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by select partners and us.

If we send you marketing emails, each email will have instructions on how you can “opt-out” of getting future marketing from us.

Other Uses

  • For any other reason, we may tell you about from time to time.

WHEN AND WITH WHOM WE SHARE YOUR INFORMATION

We may share the personal information described in the “Information We Collect About You” section with the following categories of service providers and third parties:

With other users of our Services with Whom You Interact

  • With other users of our Services with whom you interact through your use of our Services. For example, we may share information with your customers when you make or accept a payment, appointment, or money transfer using our Services.

With our Affiliates and Group Companies

  • With our group companies and corporate affiliates, for the reasons outlined above. For example, we may share your information internally to understand how you engage with Paytree company products to help make our Services better for you and everyone and to help us build Services tailored to your preferences.

With our Service Providers

  • With service providers who help us provide, maintain, and improve our Services (e.g., vendors who help us with fraud prevention, identity verification, and fee collection services), as well as financial institutions, payment networks, payment card associations, credit bureaus, partners and other entities that help us provide the Services;
  • With service providers that help us run our advertising campaigns, contests, special offers, or other events or activities.

Business Transfers and Corporate Changes

  • To a subsequent owner, co-owner, or operator of one or more of the Services; or
  • If we do or try to do a corporate merger, consolidation, or restructuring (including during due diligence and negotiation of these); the sale of substantially all of our stock or assets; the financing, acquisition, divestiture, or dissolution of all or a portion of our business; or other corporate change.

Safety and Compliance with Law

  • If we believe that disclosure is reasonably necessary (i) to comply with any applicable law, regulation, legal process or governmental request (e.g., from creditors, law enforcement agencies, in response to a garnishment, levy, or lien notice, etc.); (ii) to establish, exercise or defend our legal rights; (iii) to enforce or comply with our General Terms or other applicable agreements or policies; (iv) to protect our or our customers’ rights or property, or the security or integrity of our Services; (v) for an investigation of suspected or actual illegal activity; or (vi) to protect us, users of our Services or the public from harm, fraud, or potentially prohibited or illegal activities.

With Your Consent

  • With your consent. For example:
    • At your direction or as described at the time, you agree to share; or
    • When you authorize a third-party application or website to access your information.

With Others

  • With other companies who deliver services on our behalf, including via the use of cookies and similar automated technologies, third party analytics, and online tracking and interest-based advertising.

Aggregated and Anonymized Information

  • We also may share (within our group of companies or affiliates, or with service providers or other third parties) aggregated and anonymized information that does not specifically identify you or any individual user of our Services.

Personal Information

You may access, change, or correct information that you have provided by logging into your Paytree account at any time or by requesting us using the contact details below. We will need to verify your identity before granting access or otherwise changing or correcting your information.

Deactivating Your Account

If you wish to deactivate your account, you can do so by logging into your Paytree account or by emailing us using the contact details provided below.

Location Information

To provide certain Services, we may request access to location information, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain Services will not function properly and you will not be able to use those Services. You can stop our collection of location information at any time by changing the preferences on your mobile device. If you do so, some of our mobile applications will no longer function. You also may stop our collection of location information via mobile application by following the standard uninstall process to remove all Paytree mobile applications from your device.

Promotional Communications

You can opt-out of receiving promotional messages from Paytree by following the instructions in those messages, by informing the caller that you would not like to receive future promotional calls, or by changing your notification settings by logging into your Paytree account. You may only opt-out of text messages from Paytree by replying STOP. Opting out of receiving communications may impact your use of the Services. If you decide to opt-out, we may still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.

ONLINE BEHAVIORAL OR INTEREST-BASED ADVERTISING

Third-Party Online Behavioral or Interest-Based Advertising Services on Websites (including Mobile Websites)

Some of the advertising platforms that we use to collect information from or about you to provide more relevant advertising to you on websites participate in the DAA Self-Regulatory Program for Online Behavioral Advertising. This program offers a centralized location where users can make choices about the use of their information for online behavioral advertising. To make choices about the use of your information for online behavioral advertising on websites, please visit the Digital Advertising Alliance Webchoices tool. If you opt-out of online behavioral advertising using this method, this opt-out will only apply to the specific browser or device from which you opt-out.

Some of the advertisers, advertising technology companies, and service providers that perform advertising-related services for us may be members of the Network Advertising Initiative (NAI), a cooperative of online marketing companies that offers a centralized tool for opting out of interest-based advertising delivered to each of its member companies. If you would like to opt-out of the NAI’s members’ use of information from or about you on websites, please visit the NAI’s opt-out of interest-based advertising page. If you opt-out of interest-based advertising using this method, this opt-out will only apply to the specific browser or device from which you opt-out.

Third-Party Online Behavioral or Interest-Based Advertising Services Within Mobile Applications

Some of the advertising platforms that we use to collect information from or about you to provide our advertising to you within mobile applications participate in the DAA Self-Regulatory Program for Online Behavioral Advertising. This program offers a mobile application called the “AppChoices,” which provides a centralized location where you can make choices about the use of your information for online behavioral advertising within the mobile environment. The AppChoices application can be downloaded from your mobile device at www.aboutads.info/appchoices or from your device’s app store. If you opt-out of online behavioral advertising using this method, this opt-out will only apply to the specific browser or device from which you opt-out.

On your mobile device, you may also go to your device settings and select “Limit Ad Tracking” (for iOS devices), or “Opt-out of Interest-Based Ads” (for Android devices), which will allow you to limit our use of information collected from or about your mobile device (such as precise location data) to serve online behavioral advertising to you.

Children’s Personal Information

If you are a kid under 13, please don’t use our services. If we collect your data and later learn you are a kid under 13, we will delete it.

Our Services are general audience services not directed at children under the age of 13. If we learn that any information, we collect has been provided by a child under the age of 13, we will promptly delete that information.